Frequently Asked Questions

How can we help?


If you have other questions, please send mail to


How do I apply my promotion code?

Please input the cash coupon/discount code in check out page.
Only 1 cash coupon/discount code per order can be used.

How do I cancel my order?

If your order has been proceeded by our warehouse, we cannot cancel the order.
If the tracking number does not show up, please contact us immediately as we may be able to cancel the order right away.


What are the payment methods?

We accept payments through PayPal.


Do you shop internationally?

Our website ships products to United States.

Please visit our official websites for Vietnam, Japan, Korea as mentioned below.

How do I track my package?

Once the order is submitted, an confirmation email will be sent.
You can check the package tracking number once you log in the website.

Why is my package tracking information not updated?

Please be noted that it takes few business days for the distribution center to register and pack the order.

What do I do if I did not receive my package?

If you have input the correct address, there would be no issue tracking the package and successfully receiving it.
Please double check the address and contact information you input.
If you are still unable to locate your package, please contact our CS team.

What if the items I ordered are damaged? What if one or more items are missing from my package?

Even though we do our best to pack every order correctly, there may be times where people make mistakes while packing or have issues during delivery.
In this case, please contact us as soon as possible so we can help.
We may request additional photos of the order you received so please do not throw them away.

Can I change the delivery address even though I already placed an order?

If your order has been proceeded by our warehouse, we cannot edit/modify the address.
If the tracking number does not show up, please contact us immediately as we may edit/modify the address within 1 business day.

How long does it take for me to receive the package I ordered?

Please refer below to the estimated delivery date by country.

- USA : Delivery is completed within 5-7 business days from the date of order receipt.

*There may be a delay depending on the individual customs clearance situation per country.
*If your order has been proceeded by our warehouse, we cannot cancel the order.

How much is shipping? Do I have to pay for customs fee or tax?

Shipping may vary depending on the package weight and delivery distance.
Please refer below for the estimated shipping cost by country.

- US : Free shipping for orders over $60 / $9 shipping cost for orders less than $60

You may also check the estimated shipping cost on the shopping cart page before checking out.
* Please be noted to review your local customs departments prior to ordering as you may be charged additional import or tax fees for customs.


What is Dr.G's Rewards Program?

Our Dr.G Rewards Program provides opportunities for you to earn points and special discounts coupons!

Who is eligible to be part of the program?

Anyone can sign up for an account and earn points.

How can I join Dr.G's Rewards Program and redeem discounts?

Steps to be part of the Dr.G Rewards Program
1. Create an account on Dr.G Global website and log in.
2. Once you have collected enough points to spend, click on the yellow "Rewards" icon at the bottom left of your screen.
3. Click on "Redeem", and you will receive a discount code for your next order via email.
4. Click on "Apply code" to use the points you earned. You will see the code applied on your checkout page.
*Please be noted that only one discount code can be used per order.

How do I earn points?

How to earn points
- Earn 500 points by creating an account
- Earn 1 point for every dollar spent
- Earn 100 points on your birthday
- Earn 50 points for product text reviews
- Earn 100 points for product photo reviews
- Get $5 discount coupon by referring a friend

Buying discount coupons with points
- 100 points = $1 coupon value
- 200 points = $2 coupon value
- 300 points = $3 coupon value
- 400 points = $4 coupon value
- 500 points = $5 coupon value

How can I check my rewards?

Please click the 'Rewards' icon presented bottom part of the webpage.

Service / Others

How can I get in touch with your service team?

If you have any other questions, please click 'Chat' icon presented bottom part of the web page. Or please feel free to contact us by email.

Get in touch

Have questions about your order, or a general enquiry?